"20/20 Mailing Equipment, Kent UK - Mailing Machine Maintenance"

20/20 operates a comprehensive maintenance service covering a large range of mailing and related equipment.

This can be 'ad hoc' on a time and materials basis or by an annually renewable contract

machine down-time must be kept to the minimum - to achieve this the customer, as a first line, is encouraged, in consultation with a 20/20 engineer, to try and fix or at least alleviate the immediate problem himself. If this is successful then the operator will know what to do next time. If not he may have been able to keep the machine going after a fashion until the engineer arrives.
all contract engineer call-outs (free of charge) will be met within the maximum of 8 working hours
the standard of two Preventative Maintenance visits per annum is rigidly adhered to. Any problems which do not affect the running of the machine are noted during call-outs, logged and dealt with at the PM visit or at a sooner call-out. Thorough Preventative Maintenance sessions are the secret to minimising down-time
all parts are included in 20/20 Maintenance Contracts with minor exceptions such as fold rollers and blades. This means that there is never any argument about whether the customer wants to afford the cost of an expensive part.
when an Effective engineer calls he will have with him a comprehensive spares kit for the machine in question together with all tools, power and otherwise, to make, repair or modify a part on-site. This is backed up by the extensive 20/20 backup spares department.

Bell & Howell - 7200 & 10,000 series Phillipsbergs, PostStars, Sprinter, Vitesse